Shipping & Returns Policy

Shipping

In-stock items ship within 24 hours of order confirmation and typically arrive in 2–5 business days. Delivery estimates shown at checkout are indicative and are not guaranteed delivery dates.

Free standard shipping is applied automatically when your order meets the threshold shown at checkout. Shipping costs for orders below the threshold, and for any expedited options, are shown before you place your order.

Unless otherwise stated, delivery is to a physical address. We do not deliver to post office boxes. Where a delivery is delayed, lost or damaged in transit, please contact us through the Contact page and we will investigate with the carrier and, where appropriate, send a replacement.

Cancelling an order. You may cancel an order within 30 minutes of placing it. After that window the order is sent to our fulfilment warehouse for processing, and cancellation is no longer possible. Once an order has shipped it cannot be cancelled, but the product can still be returned under the return conditions below.

Returns

Every purchase includes free returns within 30 days of delivery. The refund includes the purchase price and the original shipping and handling charges where applicable. Returned products must be in their original condition, with all included accessories, cables and documentation, and should be returned in their original packaging where possible.

To start a return, submit a request through the after-sales form with your order number. We will provide return instructions and a return address once your request is reviewed.

Who pays return shipping. Return shipping costs are borne by you unless the return is caused by a defect, damage in transit, an incorrect item or our error, in which case we pay them. Where you pay, please use a courier service that offers tracked service and carry adequate insurance for the goods in transit. Ownership of and risk in returned goods does not transfer back to us until the items have physically arrived at our returns facility. For an international order, we do not reimburse duties or taxes collected on outward delivery; those amounts are normally non-refundable.

Extended holiday return policy

Each year we extend the 30-day return policy for the holiday season. Products purchased from November 15 through December 23 can be returned for any reason until January 31 of the following year. The refund includes the purchase price and the original shipping and handling charges.

Cooling-off period for customers in the EU, UK and Switzerland

If you are a consumer in the European Union, the United Kingdom or Switzerland, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This is in addition to, and does not replace, the 30-day return period described above.

To exercise the right of withdrawal, notify us through the Contact page within 14 days of delivery. We will acknowledge your withdrawal and provide return instructions. You then have a further 14 days to return the goods to the address we give you.

We refund the price you paid, plus standard outbound delivery costs, within 14 days of receiving your notice of withdrawal or of receiving the goods back, whichever is later. If we have not received the product back within that period, the refund may be delayed until the product is received back, or, if earlier, until you provide sufficient evidence that you have returned it. We may withhold the refund until we have received the goods or evidence that you have sent them. Any expedited delivery surcharge is not refundable where you chose that option. Handling charges are not applied.

The right of withdrawal does not apply to products that have been unsealed or otherwise inseparably mixed after delivery, where the sealing is required for health protection or hygiene reasons, where the product has been customized, or where the loss of the right is expressly permitted by local law and we told you of that before the purchase.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected. We aim to issue the refund within 5 business days of the inspection being complete. If more time is needed, the refund is credited within three weeks of the returned product being received at our returns facility. Depending on your bank or card issuer, it may then take a further 5–10 business days for the amount to appear on your statement.

We refund the amount you actually paid for the item, including taxes and any standard delivery you paid. Duties and taxes are normally non-refundable. We do not refund expedited delivery surcharges, unless the delay was ours.

If a product becomes unavailable after your order is placed, we will notify you and refund the full amount, including the shipping charges you paid.

Exchanges

For defective or damaged products, contact us through the after-sales form within 30 days of delivery. We will arrange a replacement or repair in line with the Limited Hardware Warranty.

An exchange is processed as a return of the original item and a purchase of a new one. Where the replacement is a different model or is not available, we issue a refund of the amount paid for the original item.

Warranty

All Meetion hardware carries a one-year limited warranty against defects in material and workmanship, beginning from the date of purchase. The warranty does not cover damage caused by accident, abuse, misapplication, unauthorized repair, improper operation or maintenance, or the use of consumables not supplied by us. Remedies are, at our option, repair, replacement or a refund of the price paid. Full warranty terms, including the complete list of exclusions and how to make a claim, are set out in the Limited Hardware Warranty. Where you are a consumer covered by a statutory guarantee or consumer protection law, that protection is not limited by the commercial warranty.

Items we cannot accept back

Consistent with the Logitech returns policy we benchmark against, the following are not eligible for refund or exchange:

• Customised or engraved products — a product that has been personalised cannot be returned for a refund or exchange.
• Products returned without all original accessories, cables, documentation and protective materials, where those items are missing from the returned shipment.

If your order included a complimentary gift with purchase and you return the complete order for a full refund, please return the complimentary gift as well. To avoid delays in processing your return and refund, make sure every item marked for return is included in the same shipment.

Where you believe an item falls into one of these categories but is faulty, contact us through the after-sales form and we will review the case on its merits. A return may be refused only where the product does not meet the condition above, and we will explain why.

Your rights in the United States

Residents of the United States: this policy is a convenience and does not limit any right you have under applicable state law. Certain states require us to provide a specific notice, extend the return window, or waive certain policies for certain products; where a state-mandated right conflicts with this policy, the state-mandated right applies and this policy is read to the extent necessary to comply with it. We will not interpret this policy in a way that removes a right that your state law does not permit us to remove.

Contact

Questions about shipping, a return, or a refund? Reach us through the Contact page or the after-sales form, quoting your order number. We will respond within the timeframe stated in the relevant section above.